Installation and Launching Services
Software installation involves all activities necessary to make it ready for final use by the users.
Since each software system has unique features and characteristics, its installation processes and methods must be specifically and precisely defined.
Over the years of experience and with many reviews, Marquise team experts have come to the conclusion that users often faced many problems to implement the software. Despite the training given to the users, due to the lack of proper understanding of the software structure and proper communication between the software and the executive processes of the collection, the implementation and use of the software is usually slow.
The expertise and knowledge of deployment experts can play a significant role in helping customers and users of the software, so it is necessary to install different parts of a software in order and according to the prerequisites of each part in order to prevent possible rework and bring customer satisfaction.
The goal of deploying software in each collection is to achieve the highest productivity in the shortest time and ultimately customer satisfaction.
Therefore, in order to eliminate this vacuum and to avoid wasting time and save money, in order to create a codified solution and in accordance with international standards, Marquise offers its customers to conclude an establishment contract.
Hence, to eliminate this gap and to prevent waste of time to save cost of individual and hour for staff, Marquise Company is seeking for a codified approach in accordance with the world standards, recommending the customers to conclude an installation contract. This measure guarantees the successful implementation of the purchased software based on the customer demand at the customer’s organization within a short period of time.
Duties of Software Installation Expert
- Primary setup of software in proportion of the employer’s (customer’s) requests
- Participating in the meetings planned by the project manager and providing expert opinions in order to better implement the software at the customer's location
- Train the customer’s users with respect to use of software, receive reports and attitude towards probable errors
- Generate and/or customize specific forms and reports needed by customers
- Document the different stages of work and obtain accomplishment confirmation of users to complete the file of software installation project
- Present periodic reports to project management
- Guide the users to precisely use the software and probable troubleshoot during work executive process
Four Essential Steps for Software Installation
- Knowledge of Customer Organization
At this stage, the project team identifies the existing procedure and routines of the client's organization, and according to the integrated structure of the software and the information needs of this company, they propose the necessary amendments. Finally, the prerequisites and requirements for transferring the client's organization from the current state to the desired one are listed to be implemented in the organization.
- Proposing the implementation of the project in accordance with the needs and processes of the client's organization
According to the knowledge gained from the existing situation in the client's organization, the experts of Marquise company, such as allocating the appropriate time for the implementation of the project; The creation of a hardware platform is defined as the prerequisite for the project as the project requirements and, considering the knowledge report, presents its proposal.
- Implementation of the Approach
Collaboration in implementation is a set of services that Marquise Company offers to customers in a regular and planned manner through teams that have been trained and experienced for the operation and exploitation of the sold software. This cooperation continues during the sales contract period and ends with the expiration of the period, which should normally end with the use of the software in the customer's organization. The result of cooperation services in the implementation is the achievement of tangible achievements, which from the customers' point of view indicates the beginning of the exploitation of the systems in the operational areas.
- Operating the Executive Solutions
At this stage, continuous accountability of the established processes and the new solution is carried out, and in case of any possible problems, the issues are resolved in the shortest possible time. Finally, the achievements of the project implementation are compared and audited with the outputs obtained from the deployment of the systems.
Except for the operational stages, during the deployment, a detailed project management and control process has been designed by Marquise to monitor the progress of the projects, the output of which is regular progress reports and guaranteeing the appropriate deployment of systems based on the conditions and requirements of your organization.
The most important factor for the success of a software in an organization is the correct deployment and implementation based on organizational requirements and processes. A successful deployment makes the software in the organization used by all users and the software becomes an undeniable tool.
This is simpler in many general accounting softwares due to the same specialized processes in most organizations, but in the accounting softwares in the field of gold and jewelry, due to the difference in the process at each stage, it has complications that in the stage of establishment and implementation of this Complications have been seen.