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Customer Orientation

Category: Customer Orientation

Customer Orientation
November 30, 2023 by Marquise

Communication with the customer

تکنیک‌های ارتباط با مشتری 

  • Meet and greet each customer by making eye contact and engaging them in conversation.
  • Respond to only one customer while shopping and tell others who are waiting or checking out that someone will help them quickly, but be careful.
  • Check the box of items before and after showing them to the customer.
  • Lock the display cases immediately after returning the goods to the display case.
  • When displaying products, show only one product and avoid taking out all the products. be focused
  • When showing valuable goods with identification, avoid taking out the identification of the goods.
  • Use a private showroom to display high-value items.
  • Never leave customers alone with goods.
  • Never leave the showroom unattended.
  • Always carry the keys to the storefront with you using a keychain.
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